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The Planning Phase

Planning needs to take place in the early stages of the project, usually during the project preparation phase. Stakeholders who are end users will not require training until the end of the project, although Project Team Members, Managers, Executives & Key users will require some, or all of their training at an earlier phase of the project.

The training approach is looked at during this phase along with - who requires training? when? who will develop the training materials? who will deliver the training? and what style of training will be given? End User? Project Team Training? Classroom? One-on-One? CBT? E-Learning etc....

This Phase will also require-

A detailed TNA (Training Needs Analysis), stems from the initial TNO (Training Needs Overview) a high level list of training requirements which is set out at the beginning of the planning phase and built on during the blue print phase.

Project Team Training (a minimum of SAP overview courses for high level management who may not all necessarily be end users of your new system.

Executive Awareness Training can offer executives an overview of the project methodology and a look at their roles and responsibilities with the project.

It does not matter how successful your implementation is, if you are not successful with your training, then your new system potential could be wasted.